Privacy Policy

1. Who We Are

Omivion supplies research-grade peptides and related products for laboratory and scientific research purposes only. Our products are not intended for human or animal consumption, diagnostic use, or therapeutic application. If you have questions about this policy, contact us at help@omivion.com.

2. Information We Collect

We may collect the following categories of personal information:

• Account & contact details: name, email address, telephone number, billing address, delivery address, and company or institution name.
• Order information: products purchased, order history, payment confirmation details, delivery preferences, and customer service communications.
• Technical data: IP address, browser type, device information, pages visited, and cookies or similar technologies used to operate and improve our website.
• Compliance documentation: research licences, institutional authorisation letters, laboratory registration details, professional credentials, business registration documents, and other proof required to verify that purchases are made for legitimate research purposes.

3. Research Licensing & Eligibility Documentation

Because we sell research peptides, we may require purchasers to provide valid documentation before an order is approved, processed, or shipped. Depending on your location and the nature of your order, this may include:

• Proof of affiliation with a recognised research institution, laboratory, university, or authorised commercial research entity.
• A valid research licence, controlled-substance licence, or other regulatory authorisation where required by applicable law.
• Institutional purchase orders, laboratory registration certificates, or business incorporation documents for commercial buyers.
• Government-issued photo identification for the authorised purchaser or account holder.
• Signed declarations confirming that products will be used solely for in vitro research or lawful laboratory purposes and not for human or animal consumption.
• Any additional documentation we reasonably request to satisfy legal, regulatory, or anti-diversion obligations.

4. How We Use Research & Compliance Information

We use eligibility and licensing information specifically to:

• Verify that you are authorised to purchase research products.
• Assess order eligibility and prevent unlawful, unauthorised, or non-research use of our products.
• Maintain audit records required for regulatory compliance, fraud prevention, and product traceability.
• Respond to lawful requests from regulators, law enforcement, or professional bodies where permitted by law.
• Reject, suspend, or cancel orders where adequate documentation is not provided or where we reasonably believe products may be misused.

5. How We Use Your Personal Information

• Process and fulfil orders, manage deliveries, and provide customer support.
• Create and manage customer accounts.
• Send order confirmations, service updates, and responses to enquiries.
• Improve website performance, security, and user experience.
• Comply with legal, tax, accounting, and regulatory obligations.
• Detect and prevent fraud, misuse, or unauthorised resale of research products.

6. Legal Basis for Processing

Where applicable under UK and EU data protection law, we process personal data on the basis of:

• Contract: to process orders and provide the products and services you request.
• Legal obligation: to meet regulatory, licensing, tax, and record-keeping requirements.
• Legitimate interests: to protect our business, customers, and products from misuse, fraud, or unlawful diversion.
• Consent: where required for certain marketing communications or non-essential cookies.

7. How We Share Information

We do not sell your personal information. We may share information only where necessary with:

• Payment processors, delivery carriers, and IT service providers who support our operations under confidentiality obligations.
• Professional advisers such as lawyers, accountants, or insurers where reasonably required.
• Regulators, customs authorities, or law enforcement where we are legally required to do so or where disclosure is necessary to prevent unlawful use of research products.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including:

• Order and account records for the period required by tax, accounting, and consumer law.
• Research licensing and eligibility documentation for compliance, audit, and traceability purposes, which may be retained for a longer period where required by regulation or legitimate business need.
• Marketing preferences until you withdraw consent or unsubscribe.

9. Your Rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal data, and to withdraw consent where processing is based on consent. Some rights may be limited where we must retain information for legal or compliance reasons, including research verification records. To exercise your rights, contact us using the details below.

10. Cookies

We use cookies and similar technologies to operate the website, remember preferences, analyse traffic, and support checkout functionality. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. Security

We implement appropriate technical and organisational measures to protect personal information and compliance documentation against unauthorised access, loss, misuse, or alteration. No online system can be guaranteed completely secure, but we take reasonable steps to safeguard the data we hold.

12. International Transfers

If we transfer personal data outside the UK or EEA, we will ensure appropriate safeguards are in place as required by applicable data protection law.

13. Research Use Only

All peptide products supplied by Omivion are sold strictly for laboratory and research use only. They are not approved for human or animal consumption, medical treatment, or cosmetic application. By using our website and submitting an order, you confirm that you understand this restriction and that you will provide accurate eligibility and licensing information when requested.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our business practices. The latest version will always be published on this page with an updated effective date.

15. Contact Us

For privacy requests, documentation questions, or data protection enquiries, email us at help@omivion.com or visit our Contact Us page.