Refund & Returns Policy

Refund & Returns Policy

Last updated: September 25, 2026

This policy applies to purchases made on omivion.com from Media Goats INC (d/b/a Omivion.com).

Return window

Return requests must be submitted within 14 days of delivery unless otherwise stated on the product page.

Eligible returns

Due to the nature of aesthetic and cosmetic products, returns are accepted only when:

• The product is unopened, unused, and in original sealed packaging
• You provide proof of purchase (order number)
• You receive return authorisation (RMA) from our team before sending items back

Non-returnable items

• Opened, used, or tampered products
• Products with broken seals or missing batch/lot identification
• Cold-chain or temperature-sensitive products (unless defective or our error)
• Items returned after the return window

How to start a return

1. Email support@omivion.com with your order number, product name, and reason for return.
2. Our team will review your request and issue an RMA if approved.
3. Ship the product back using a tracked service to the address we provide. Write the RMA number on the package.

Return shipping costs

If the return is due to our error (wrong item, damaged, or defective product), we will cover return shipping. For change-of-mind returns where eligible, the customer pays return shipping. Original outbound shipping fees are non-refundable unless the return is due to our error.

Refunds

After we receive and inspect the return, approved refunds are issued to the original payment method within 5–10 business days. Shipping times for your bank or card issuer may vary.

Replacements

If an item is defective or we shipped the wrong product, we may offer a replacement at no extra cost instead of a refund.

International returns

Customers are responsible for customs charges on returns unless we agree otherwise in writing. Contact us before returning international orders.